Frequently Asked Questions

1. Browse our products and add items to your cart
2. Click on the cart icon to review your order
3. Click "Proceed to Checkout"
4. Fill in your shipping and payment details
5. Confirm your order

We accept the following payment methods:

• Mobile Money (MTN, Airtel)
• Credit/Debit Cards
• Bank Transfer

Delivery times vary depending on your location:

• Within Kampala: 1-2 business days
• Other major towns: 2-4 business days
• Remote areas: 3-7 business days

Shipping costs are calculated based on:

• Delivery location
• Package weight and size
• Shipping method selected

The exact shipping cost will be calculated at checkout before you complete your order.

We accept returns within 7 days of delivery if:

• The item is unused and in its original packaging
• You have proof of purchase
• The item is not on our non-returnable items list

Contact our customer service team to initiate a return.

Once we receive and inspect the returned item:

1. We'll notify you of the approval or rejection of your refund
2. If approved, your refund will be processed
3. Credit will be automatically applied to your original payment method

This process typically takes 5-10 business days.

Yes, you need an account to make a purchase. This helps us:

• Keep track of your orders
• Provide better customer service
• Make future purchases easier
• Send you important order updates

We take data protection seriously:

• All transactions are encrypted
• We never share your personal information with third parties
• Your payment information is securely processed
• We regularly update our security measures